Quality

HKA is an ISO-certified company and has been since 2001. We were upgraded to the new 9001:2000 Standard in December 2003. Our certificate number is A1302US. We have a formal documented Quality Management System (QMS), which is designed to ensure continuous quality improvement. All HKA work flow is governed by written process directives, and specific quality responsibilities with defined controls. We maintain a Corporate Quality Assurance Director on staff who keeps our management team informed of the status of our quality and our performance metrics.

Our goal, for ISO certifying all aspects of work and processes at HKA, was to comply with Government contract requirements and to ensure an exceptional level of quality for all of our customers with an emphasis on customer satisfaction and continual improvement. We perform internal audits of our processes and also contract with a qualified third party for an external audit each year in order to ensure our compliance with our stated policies and procedures.

Quality matters at HKA and we believe it is the measure of our success in providing quality documentation support that our clients can trust.